T-BAGS® :: Testimonials

Greetings:

I am a police Sergeant and law enforcement trainer. I train patrol officers techniques in handling school house shooters (domestic terrorists). I started training in New Jersey on August 2001. Almost one month to the day prior to the attack. Great officers in New Jersey, I’ve been back six times since then to train with them.

In September of this year I drove my Peace Officers Special Edition Road King from Nebraska to New Jersey and then took a day to go to Ground Zero, again. My T-bags went with me the entire trip.

Here’s a photo of my scooter parked inside the Ground Zero perimeter. In the background you can see the trees that are in the cemetery of St. Paul’s chapel.

Matthew Jarvis
Bellevue, NE 68123

To the people of T-Bags,

I own 2 T-Bags my first was a Texan which I bought 2 years ago and then there was a T-Bags original for the long overnighters. When my Texan had holes worn in it I called your customer service who then in turn put me in touch with Jo in the warranty department. I was worried that it was not covered by warranty but I had to find out. So with the RMA set up I sent the bag off. I contacted Jo a week later and she said it was not a warranty item however you were sending me a new bag I was surprised to hear that your company was sending me a new bag for a 2 year old one that was not a material problem. Today I received my new bag and I have to say that the surprises kept coming. I received a Texan Deluxe. I have to say again Thank you so much for not only replacing my bag but replacing it with a better bag. Now I know why Harley sales your products you stand behind them whether you have to or not. You guys and gals are the best.

Greg R. Cornwall
Carson City
Nevada

Just a quick note to thank Jo for helping us last week when we purchased our T-bag.

My wife and I were visiting from Canada, when we stopped into your office, Jo was kind enough to take the time to walk us through the product line.
Her enthusiasm and friendly personality is a huge asset to your company.

We own a General Motors dealership in British Columbia with a staff of 40, so I know first hand what customer satisfaction is all about, and you certainly have a very satisfied customer.

Thanks again!

Rebecca,

It was nice meeting you and talking to you at Laughlin this past weekend. Thanks for your interest in our 3rd annual “RUN FOR THE TROOPS”. I purchased on of your pet carriers earlier this year and thought you would enjoy some pictures of my dog Harley (of course) riding along. He loves it, but only when he can pop his head out of the top.

Sincerely,

Joe Knotts
Director - Palm Springs HOG 2005

Rebecca,

This is just a note to thank you for your care package of replacement clips and the utility pouch you included. That was very thoughtful and I appreciate it very much. I'm very happy having chosen T-Bags Luggage and appreciate dealing with folks at a company that realizes there's a choice of goods in the marketplace and that service is often the telling difference.

Best regards and keep the shiny side up,

Ray Garay
International STAR Riders Association
STAR Touring & Riding Association

Linda,

I am the guy that you sent the clips for the old Original T-Bag,…. They came in the next day and GREATLY added to the enjoyment of the RedWood RUN. Thank you SOoooooooooo much. T-Bag’s customer service is top notch. While my old bag is still performing very well with no signs of wear,.. I did notice that a number of my buddies, as well as a lot of strangers have up graded to later styles T-Bags. So,.. thanks to a quality product, and great customer service,.. a new T-Bag is in my future. Not cause I need one, I just want one.

Ride Safe,
Darrell

Good morning T-Bags,

As a Customer Service Manager for a large distributor, I am always aware of the service I receive from other companies. I have just had my first contact with your company; in fact, I haven't even received my bag yet. But, I'm sure if the bag is as good as the customer service I received, it will exceed my expectations.One night I called about4:55pm, right when most people are anxious to go home for the day. But, to my surprise, Rob was extremely helpful, knowledgeable, and patient with me as he answered every question I had. He even had some great advise on things that I had not even thought of; Props to you Rob!!! Thank you very much.. My second contact was with Jo. She was every bit as helpful as Rob, in fact she had additional things that I needed to consider before I made my purchase. I have decided to purchase the Universal Lonestar, and I can't wait to get it...

It is refreshing to deal with a company that has not lost the focus of customer service. Sometimes I think that the idea of customer service became extinct with the dinosaur.. But, such is not the case with T-Bags.. I'm very appreciative of all your help..When I need something else that you offer, you can bet that I will look to you guys for my purchase...

Keep up the excellent customer service......

Your very satisfied customer,
Brad Cantor
Portland,Oregon

In a few words, WOW AND THANKS!! My name is Sergeant First Class Leoncio Leal. I have worked with Doug Willey for several years. I am basically the liason for Doug and my unit. We are all in greatest gratitude for the bags that we have been receiving. We are first giving them to the men going on leave. They were speechless. It was exactly what they needed for a carry-on. We really appreciate all that you have done for us. All the men from Bravo Company thank you!!

SFC LEAL, LEONCIO F.
B CO 1-160 INF
2-82 FA
3RD BCT 1 CAV DIV
APO AE O9348

Dear Folks at T-bags,

I recently purchased the "Dekker Supreme" for our trip up to Milwaukee, Wisconsin for Harley Davidson 100th Anniversary. I attached the bag to my 2003 Electraglide Classic and off we went. We left from San Antonio, Texas early in the morning and the weather was great. The bag was easy to pack and with the removeable padding inside, made the space even bigger. It attached easily to the tour pack luggage rack and held strong for the entire trip. When we left the celebration, a few riders with us were surprised on how much fit in the bag and how sturdy it was. We also encountered some rain on the trip, but the rain cover kept all our items in the "Dekker Supreme" nice and dry. 3200 miles later we arrived home safe and everything in one piece. Thanks for building a great product. It far exceeded my expectations and is a piece of luggage I will surely use again and again.

Sincerely,
Peter and Debbie Laksbergs
SanAntonio, Texas

Just some feed back on your newDresser BackseatBag for touring bikes.
I received my new bag for my trip out west to IAFF Fire Fighter Memorial in Colorado Springs, Colorado. Six of us from Montgomery County, Maryland left on Saturday September 13, 2003 in pouring rain. 300 miles later at the Tennessee - Virginia Border, we finally had dry, and sunny weather. After 600 mile day we stop in Carthledge Tennessee for the night. A great day of riding and both my T-Bags, I had purchase aDekker Supreme back in May for this trip. Both bags were dry and inside and out, thanks to the built in rain covers. Once we settle for the night I noticed both my Speakers covers were cracked where The Dresser Backseat Bag had been resting against.